Install Cisco Secure Client VPN for Mac Devices

This article contains information for Mac device users who need access to the VPN. Information includes how to obtain VPN access, installation instructions, and how to connect to the VPN.

What is VPN used for?

VPN, or virtual private network, is used to extend an encrypted connection over the internet from a device to a network. It provides a secure link for staff to access resources that are on the TTSD network from a remote location. The encrypted connection helps ensure the safe transmission of sensitive data. TTSD uses Cisco Secure Client to connect to our network through VPN to access available resources and applications.

To obtain VPN access, staff must complete the following tasks:

I. Obtain written pre-approval from their supervisor.

II. Submit a tech request.

III. Complete the online request form.

IV. Return here to complete the instructions listed below.

How do I setup Cisco Secure Client VPN on my device?

Obtain the appropriate software, download the software onto your device, and adjust setting preferences to complete installation.

Please follow the outlined steps below to complete the setup.

If you have trouble, submit a comment on your tech request for assistance.

1. Open the TTSD Self Service + App located on your device.

2. Search for the Cisco Secure Client VPN and install the app.

3. Click on the Finder icon located on your device.

Select Applications.
From the list, locate the Cisco folder.
Open ↘ Cisco Secure Client to complete the installation.

4. Request Admin Privileges using the Self Service + icon on the top of your screen

5. A pop up fill appear asking to allow an extension > tap on Open System Settings > Toggle on Cisco Secure Client > enter password > tap on Allow

6. Type vpn.ttsd.k12.or.us > tap Connect

7. Tap on Change Setting > select these 3 items > close "Preferences - AnyConnect VPN" window

8. Check box > tap on Connect Anyway

9. Proceed by logging into your TTSD account and completing two-factor verification. You won't be able to connect to the VPN without this process.

10. Accept and you are connected to the VPN!

Disconnect when not in use.

To log back in, click on the Cisco icon. The Cisco Secure Mobility Client window opens.

Troubleshooting Tips

If you experience issues obtaining the software, confirm IT has granted you access.
If you experience issues connecting to the VPN, verify the following:
- You're connecting to vpn.ttsd.k12.or.us
- Your device is connected to the internet

Note: The VPN relies on an active internet connection. When your computer goes to sleep, it may automatically disconnect the VPN. Adjust your sleep settings if this becomes an issue for you.