Some services such as ConnectEd and RAZ Kids doesn't launch the iOS app if the Safari web browser requests a desktop version of any website by default. You can turn this feature off manually by following the instruction below.

March 18, 2022: Verified instructions for iOS 15.x

1. Go to the Settings on the iPad

2. Scroll down and select Safari

3. Scroll down and select Request Desktop Website 

4. Turn off the "All Websites" under "Request Desktop Website On"