macOS - "Your connection is not private" error

    Open the Keychain Access app -> look for the Lightspeed Filter Agent certificate that will expire this school year under System > Certificates. Please notify your technician about the issue.

macOS - "This item is no longer available" message in Self Service after running the Lightspeed installation. This is normal behavior. We set this action to become unavailable upon running it. This does not mean the Lightspeed filter installation fails. After the restart, please check several websites that you frequently access daily. 

macOS - cannot access some websites

Does the website display a message about the website being blocked? If you believe it should or should not, please inform your school technician who will check several aspects of the Lightspeed filter on your computer.

iOS - You cannot browse this page at “http://…..” because it is restricted

1. Refresh the page, especially if the page was opened 

2. Can you access that site on your ipad/computer? Staff has a different access than student but this will eliminate the fact that the website maybe offline at that moment.

3. Can other students access the same site?

4. Notify your school technician who will check various aspects

iOS - White page with the error message “The server cannot be found,...”

• Contact your school technician. A component of Lightspeed didn't install correctly on the iPad. 

iOS - The user can still get to a blocked website (reddit.com, etc)

NOTE: social media sites like Facebook, Twitter, Pinterest, and Instagram are NOT accessible for students on the Lightspeed system.

1. Please ask the student to show you how they get to the restricted site
2. Notify your school technician

iOS - The user get asked to log in when accessing Youtube.com and Google.com (or search for anything in Safari)

1. Restart the iPad

2. Check the iOS version. It must be 13.6 and above.

3. Reset All Settings

4. Reset All Contents and Settings (this will wipe everything)

iOS - Embedded YouTube videos

    This is a known issue that Lightspeed is working on. Instead of embedded YouTube, we recommend that users post the direct link to the YouTube videos.