Canvas Grade Passback - Advanced Features & "Need to Knows"

Keep an Eye on the Assignments Screen

The Assignments screen in Canvas displays a lot of information useful for troubleshooting: your assignments, which assignment groups they are in, and whether sync to Synergy is enabled ( green sync icon ) or disabled (). If you find assignments that are in an assignment groups that doesn't have a corresponding Synergy "Assignment Type" you can move them or create a matching assignment type in Synergy. Likewise, if you find assignments that don't have sync enabled, you can click the icon to enable.

Grade Sync History

It's a good idea to check the grade sync history on the Grade Sync screen from time to time, especially if you notice a grade discrepancy between Canvas & Synergy.

"grade sync" link in course navigation menu

A green checkmark indicates a successful sync. A red exclamation mark indicates there was an issue.

grade passback sync log table with headers "SIS Assignments", "SIS Grades", and "Status". It shows two rows of sync data. The first row lists assignments as "1/1 (100%)" and SIS grades as "18/18 (100%)" with a green checkmark next to the text "Completed". The second row lists assignments as "10/10 (100%)" and SIS grades as "74/75 (99%)" with a red warning symbol next to the text "Completed".

You can click the "Completed" link to see what the issue was. Sometimes the error message it pretty clear, like the one below. If the error is undecipherable, please do a tech request to get help with it.

grade sync error message. In the top left, an orange, rounded-rectangular button contains the text "Warning". Below this, a line of dark blue-grey text states: 'Assignment "Daily Points - Sept. 28 - Oct. 2" skipped for section "PE 1-███████-S1" because no due date was set'. A solid black censorship box obscures a portion of the section name.

"Super Sync" (aka Remaster Grade Passback)

Hidden in Grade Sync → Utilities is a "Remaster Grade Passback" button. Normal syncs will only look for new or changed data to sync. The remaster grade passback button tells Canvas to sync all assignments & scores to Synergy. This can help correct sync issues. It's also the easiest way to clear out assignment scores that you have cleared out in Canvas.

Note: Since it is sending all assignment date to Synergy, the remaster grade passback process will take much longer than a regular sync.

If you don't see the "Grade Sync" link in your course navigation, you will need to make it visible (Settings → Navigation Tab). Students will not be able to see it, just you.