Best Practices
- Please verify that it is indeed a wireless drop - how does the wireless icon behave? (no signal / exclamation point). Often time people will say "wireless drop" when they've just lost connection to a service but not the wireless network itself.
- Record the date & time and location when the wireless drop occurs. Is anyone else in the near area experiencing issues? (Students / close staff)? Has any change occurred recently with the device having the problem (system update? back from repair, etc)?
- Reboot your computer
- Verify that the closest Access Point (AP) in the classroom or area is powered on with a solid blue light. If it's not a solid blue light there is a problem with the closest Access Point. The access point should either be located on the ceiling near the center of the classroom, or up high on the wall or ceiling near a network port. If the AP is off or blinking or not blue, please enter a ticket so that the issue can be investigated.
- Remove all peripherals connecting to the laptop, especially ones that connect to the mini-display port
- Move closer to your home wireless AP to force your computer to connect to the wireless AP in your classroom
- Remove and reconnect to the TTSD network
- Make sure the TTSD network is the WiFi top choice
- Reset all network connections (https://www.lifewire.com/reset-network-settings-on-mac-5184072) - This step must be done by a technician
- Use a different user account (like the Test account)
- Run the hardware diagnostic test (https://support.apple.com/en-us/HT202731)
- Update the computer to the latest available operating system
- It is possible it is the wireless card, we will send your computer in for repair if we reach this step