PaperCut Troubleshooting and FAQ

PaperCut is a streamlined application that provides user control of when their jobs are released and authentication for more secure printing. As with every new technology, there may be some issues you encounter and this FAQ is here to help.

PaperCut Client (Mac)

5/15/24 Update - A new window will now be displayed when you log into your Macbook to show your connection to PaperCut. This fixes the issue of jobs being sent to the copier but not showing up for release. Here is what the window looks like and the links.

I get this message when I log into my Macbook

This message indicates that your Macbook was not connected to the TTSD network when it tried to establish a connection to PaperCut. This usually happens when staff take their device home or if they were on TTSD-Guest or other WiFi networks. If you are on the TTSD network, select "OK" and PaperCut will reestablish the connection. No further action needed.

My print job is missing and is not in my Print Release queue. Where did it go?

When you send a print job through SecurePrint. It authenticates your username to the server and holds it in the queue. If your job is not showing for release, it can mean a couple things.

1) Your username on your device does not match the username of your TTSD credentials

Fix - Log in and upload your document through Web Print Here to release it at the copier. Contact IT Support and we can either change your username on your device or add your device username as an alias to PaperCut at a later time.

2). Your driver is not updated, which causes the connection from your device to PaperCut to be broken.

Fix - For Macbooks - Make sure the PaperCut Application is running, it will appear as at the top of your screen. If it is not there, go to Finder > Applications > PCClient

For Windows, Chromebooks, iPads - A restart of the device will fix the issue.

3. Alternatively, you can open Self Service and run

There are so many options, SecurePrint, SecureCopier, Kyocera-SecurePrint, TTSD. Which one do I need?

Good question! As we evolved PaperCut since its deployment, we had to make changes that required changing the name as well. In short all you need is SecurePrint for most jobs and Kyocera-SecurePrint if you are printing to a Kyocera Copier. Here is the breakdown of what each queue does and it is normal if you have more than one installed.

SecureCopier/Kyocera-SecureCopier - Basic printing in black/white. Does Not allow for color, 3 hole punch, or stapling. Removed on 5/15/24

SecurePrint - The Primary version. Allows for printing in color to applicable printers, 3 hole punching, and stapling.

Kyocera-SecurePrint - The Primary version for Kyocera copiers. Allows 3 hole punching and stapling. Removed on 9/24/24

TTSD - You should not see this queue unless you are printing from a mobile or shared device. Such as iPads, Chromebooks, NWRESD Laptops, and Kitchen POS computers. This is just basic printing in black/white.

Is there a way I can see what jobs I have sent and are actively waiting without walking over to the copier?

Yes! You can view your summary report by logging in Here

The message at the copier says "Unable to communicate with PaperCut/Application server" What does this mean?

Copiers require a constant network connection to use PaperCut. In some cases the copier itself will need to be rebooted to re-establish a connection. If a reboot does not clear the message, contact IT Support.