PaperCut Troubleshooting and FAQ
PaperCut is a streamlined application that provides user control of when their jobs are released and authentication for more secure printing. As with every new technology, there may be some issues you encounter and this FAQ is here to help.
My print job is missing and is not in my Print Release queue. Where did it go?
When you send a print job through SecurePrint. It authenticates your username to the server and holds it in the queue. If your job is not showing for release, it can mean a couple things.
1) Your username on your device does not match the username of your TTSD credentials
Fix - Log in and upload your document through Web Print Here to release it at the copier. Contact IT Support and we can either change your username on your device or add your device username as an alias to PaperCut at a later time.
2). Your driver is not updated, which causes the connection from your device to PaperCut to be broken.
Fix - For Macbooks - open the Self Service application and select the Reinstall SeucrePrint or Kyocera-SecurePrint depending on which print queue is having issues.
For Windows, Chromebooks, iPads - A restart of the device will fix the issue.
There are so many options, SecurePrint, SecureCopier, Kyocera-SecurePrint, TTSD. Which one do I need?
Good question! As we evolved PaperCut since its deployment, we had to make changes that required changing the name as well. In short all you need is SecurePrint for most jobs and Kyocera-SecurePrint if you are printing to a Kyocera Copier. Here is the breakdown of what each queue does and it is fine if you have more than one installed.
SecureCopier/Kyocera-SecureCopier - Basic printing in black/white. Does Not allow for color, 3 hole punch, or stapling.
SecurePrint - The Primary version. Allows for printing in color to applicable printers, 3 hole punching, and stapling.
Kyocera-SecurePrint - The Primary version for Kyocera copiers. Allows 3 hole punching and stapling.
TTSD - You should not see this queue unless you are printing from a mobile or shared device. Such as iPads, Chromebooks, NWRESD Laptops, and Kitchen POS computers. This is just basic printing in black/white.
Is there a way I can see what jobs I have sent and are actively waiting without walking over to the copier?
Yes! You can view your summary report by logging in Here
The message at the copier says "Unable to communicate with PaperCut server" What does this mean?
Copiers require a constant network connection to use PaperCut. In some cases the copier itself will need to be rebooted to re-establish a connection. If a reboot does not clear the message, contact IT Support.
--Links to other setup guides---
Print to PaperCut Copiers
PaperCut: Authenticating Badge and Swipe Setup
PaperCut Sign In